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Christmas Cheer

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This time of year can bring out the best and the worst in people. I recently had a project that I completed that the customer was totally dissatisfied with. I made every attempt to produce as high a quality result as I could but in the end it seemed nothing I did was going to satisfy this customer-bah humbug! You always seem to remember the negative input people give you.

Then someone comes along and absolutely makes your day. This customer was so happy with our results on their furniture, they sent us this lovely email. Made Christmas much brighter after Mr. Scrooge!

Here's what we did and here's what they said!

" Dear Pat

The suite and chesterfield arrived back in Queanbeyan at 7am this morning
(Tuesday) and we have unpacked and returned them to their places. I just
want to give you some feedback.

I am extremely pleased with what you have achieved and they look absolutely
marvellous. The rebuild on the chesterfield has restored this piece of
furniture and it looks stunning in the study against the antique French desk
and library unit.

With the suite, the interpretation of the apricot/latte colour by you and
your staff is exactly right, and I now have not only an extremely well-made
suite, but also one which reflects colours of the 21st century.

With regard to your customer service and patience in trying to interpret my
ideas by long-distance telephone, I certainly commend your mind-reading
abilities. And last but not least, your promptness and commitment to meet
such a tight deadline was really appreciated. We now have places to sit
over Christmas. Many, many thanks.

Any leather work we need in the future will definitely be done by you and
your staff.

I expect that you will share this email with your staff, as they too are
part of the success. Also I am happy for this to be shared with potential
customers so they know what type of operation you run.

Merry Christmas and have a safe and healthy New Year.

With warmest wishes to you all

Joanne Warren-Wilson
16 December 2014

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